Task: How to Add/Remove/Reactivate Phones in DUO.


Steps:

  1. Log in to Duo.com with your Windows credentials and multifactor device.
  2. Click on “Users” on the left of the page.

Graphical user interface, application, TeamsDescription automatically generated
 

3. Search for the employee that you are working with.

Graphical user interface, applicationDescription automatically generated

  1. Scroll down the page to “Phones”

Graphical user interface, applicationDescription automatically generated

  • If Deleting the Phone, click on the trashcan on the right side of the page.
  • If Adding a phone, click Add phone on the right side of the page.
  • If Reactivating the phone, click “Reactivate DUO Mobile” on the right side of the page.

 

Adding Phone after clicking “Add Phone” on the user:

  1. Type a phone number in the box on the page that pops up after the previous step.
  2. Click “Add Phone”.
  3. Type in the phone number.
  4. Click "Save".
  5. Click “Activate Duo Mobile”.
  6. Click “Generate Duo Mobile Activation Code”.
  7. Click “Send Instructions by SMS”.

Reactivating Phone on User Page

  1. Click “Reactivate Duo Mobile”
  2. Click “Generate Duo Mobile Activation Code”
  3. Click “Send Instructions by SMS”