Lake County Sheriff's Office

General

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Self-Service Helpdesk Portal 8

• Logging in to helpdesk.lcso.org with LCSO Credentials
• How To Reach IT On-Call for Emergencies
• Allow Pop-ups / Notifications for eAgent 2.0
• How to change Windows Password
• Recreate a Printer with Different Settings

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Assets & Inventory 5

• Logging in to AssetPanda
• Assigning/Issuing Assets (admin)
• Issuing/Decommission Uniforms (admin)
• Replicating Assets (admin)
• Asset Panda - Bunker Inspections

Axon/Evidence.com 7

• In Car Cameras will not connect_switched vehicles
• How to Assign/Reassign Body Worn Camera
• Repair on Axon View XL Software
• In Car Camera beeping 5 times
• Signing out of Axon View XL

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Budget Requests 1

• LCSO Budget Requests

Civil Software 1

• Civil Process Training - All Sworn

DocuSign 6

• Viewing a Completed DocuSign document
• Sending a Change of Status document (requires permissions)
• Accessing shared DocuSign documents (requires permissions)
• Signing a DocuSign document
• Correcting a DocuSign Document in Progress

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Email 3

• Add a Shared Calendar to Outlook
• Mobile Setup O365 & Outlook
• How to Send From a Group Email address

Evaluations 1

• Employee Evaluation - online web app

Evolution (Blue check) Devices 1

• BlueCheck Device

Gun Safety Training Class 3

• Adding/Updating Course Dates
• Email Course Registrants
• Administer Course Registrants

Jail - DR & Confinement 9

• Admin/Protective Custody Confinement - Overview
• Entering a New Confinement Record
• Approving Confinements
• Weekly Reevaluations of Confinement
• Release from Confinement

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Jail - Law Library 1

• Law Library not Printing to Copier

Jail - XJail / Archonix 2

• Left Side of XJail showing Blank Space
• How To: Record & Report Activity Data for Inmate Recreation Log

Keeper Password Manager 5

• How To: Setup Keeper Password Manager
• How To: Install Keeper Browser Extension
• How To: Install Keeper Desktop Application
• How To: Install Keeper for Android and iOS
• How To: Setup Personal Keeper Account

Laptop 2

• Laptop won't power on (Power/Battery indicators are not lit)
• Keep Laptop Awake with Lid Closed

LCSO Website 4

• Save Passwords to Sheriff's Office Website
• New SharePoint (all jail shifts)
• Emergency Management Reporting (F-ROC)
• How To: Assign IST Sign-In to NFC tag

LCSO Mobile App 2

• How to Send out a Push Notification
• How to Sign in to App Management Dashboard

LCSO Org Chart 12

• How to install LCSO Org Chart on mobile
• How to update an employee's vehicle number (Fleet admin)
• How to update an employee's picture (Digital Media admin)
• How to update an employee's phone number (Radio admin)
• Unblock Cookies on Safari browser

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LCSO Rosters 6

• Assigning Employees to Shifts
• Closing/Reopening a Shift Location
• Allowing/Disallowing Self-Assignment to Shift Locations
• Shift Subscription and Requesting Coverage
• Roster reports

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Microsoft O365 2

• Missing Shared Folder in OneDrive
• OneDrive Not Syncing

Munis 1

• Self Service: Login Information

New Employee Guide 1

• Employee Guide - Website & Software Summaries

Nice Recorder 1

• Nice Recorder not opening in Internet Explorer

Oncall Calendar 4

• Adding Notes to On-call group
• Scheduling Group Members
• Managing On-call Group Members
• IT Help contact survey

Payroll 1

• How to login into Munis Self Help

PDFs 2

• PDFs that will not open in web browser
• Digital Signing

Shared Drives 1

• Accessing Interview Panel - Shared Drive

SignNow 5

• Viewing/Searching for Documents
• Changing a Recipient on a SignNow document
• Sending a SignNow Document
• Sender Notification Settings
• Sending Invites for Fusus MOU

Timesheets 1

• Supervisor - Lookup employee sick time usage

Spillman 7

• Add the Spillman Test Server
• How To: Spillman Flex Map (Mobile Map)
• Unit Missing in Available Units
• Field Interview: Trespass Entry
• How To: Change Server in Spillman

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Workday 0

Admin

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Compliant Technologies 12

• E- Band Troubleshooting
• General Information
• Data Offload - G.L.O.V.E.
• Data Offload - E-Band
• Setting Device Clock Time - Both Devices

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