Task: How to reach IT On-Call in the event of an issue that requires immediate fixing (issues that prevent you from performing your duties.)

Please note the following:

  • On-Call IT personnel should only be contacted for issues that cannot wait to be fixed during business hours.
  • You must go through the following ticketing system each time you reach out to the On-Call IT personnel. 


Instructions:

Step 1: Open this link à On Call Calendar

It should bring you to this page  à Shift Roster & On-Call Contacts

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Step 2: Find the Information Technology group & click on it.

Step 3: Click How can we help? It will show you a drop-down menu.

Step 4: In the drop-down menu, select the issue you’re experiencing.

If there is NOT a selection for your issue: 

  1. Click Other Issue and write a detailed description of the issue (example shown below.)
  2. Click I need help now! to receive the On-Call contact information.

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If there IS a selection for your issue:

  1. Click on it & follow the steps in Possible Solutions (example shown below.)

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  1. If you try the Possible Solutions and the issue is still occurring, click I still need help and write a detailed description of the issue.
  2. Click I need help now! to receive the On-Call contact information.

 

Step 5: Contact the IT On-Call personnel (information will appear, like below.)

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Outcome: User finds information on how to troubleshoot before contacting On-Call IT and how to reach On-Call IT for an issue that prevents them from performing their duties.