Self-Service Helpdesk Portal

Directions on how to use this portal.

Logging in to helpdesk.lcso.org with LCSO Credentials
If you are an LCSO employee, you do NOT have to create an additional account to submit tickets or use this helpdesk portal. When you see a log in scre...
Thu, Feb 11, 2021 16:31
How To Reach IT On-Call for Emergencies
Task: How to reach IT On-Call in the event of an issue that requires immediate fixing (issues that prevent you from performing your duties.)   Please no...
Fri, Apr 21, 2023 14:40
Allow Pop-ups / Notifications for eAgent 2.0
There are different paths depending on the browser you are using. Chrome FireFox Edge For the browser you are using, you will be adding the ...
Tue, Mar 21, 2023 14:52
How to change Windows Password
Step 1: Press Ctrl + Alt + Delete keys at the same time. This brings up the Task Manager. Step 2: Click on Change a Password. The Change a Password sc...
Mon, Apr 3, 2023 16:05
Opening your Paystub
How to: Open/view your paystub. Step 1: Locate the email sent to you by payroll@lakecountyfl.gov Step 2: Double click the attachment in the email (it wi...
Thu, May 18, 2023 7:08
Recreate a Printer with Different Settings
How To: Recreate a Printer with Different Settings Once you complete the following steps, you have an additional printer that you will be able to select...
Wed, Aug 16, 2023 9:43
How To: Change Password for Spillman
How To: Change Password for Spillman Task: Changing Spillman password. Instructions: Launch Flex aka Big Spillman In the command line type &quo...
Thu, Dec 7, 2023 13:20
How To Sign Back into the "LCINT" (Wi-Fi) with a new Password
Task: You've just changed your Windows password and now need to log back into the Wi-Fi with your new password. Instructions: Once logged into...
Thu, Dec 7, 2023 13:23
How To: Update Outlook Password on Your Phone
After you've changed your Windows password, please go to the Outlook App on your Agency cellphone & take the following steps: Step 1: Click th...
Thu, Dec 7, 2023 13:30
Secure Release Printing with Vaison Printer Logic and Sharp MFP
Secure release printing is an essential feature that ensures that confidential documents are not left unattended on printers. Vaison Printer Logic, in part...
Fri, Mar 8, 2024 12:04