Self-Service Helpdesk Portal
Directions on how to use this portal.
If you are an LCSO employee, you do NOT have to create an additional account to submit tickets or use this helpdesk portal.
When you see a log in scre...
Thu, Feb 11, 2021 16:31
Task: How to reach IT On-Call in the event of an issue that requires immediate fixing (issues that prevent you from performing your duties.)
Plea...
Tue, Jul 1, 2025 16:27
Step 1: Press Ctrl + Alt + Delete keys at the same time. This brings up the Task Manager.
Step 2: Click on Change a Password. The Change a Password sc...
Mon, Apr 3, 2023 16:05
Instructions:
Step 1: On the bottom right of your screen, click the ^ button
Step 2: Look for the Globe icon pictured below. ...
Fri, Oct 3, 2025 11:33
Purpose: Logging in to Verkada Pass on a phone
Instructions
Step 1: Open the Verkada Pass app.
Step 2: Enter your LCSO email address, then cl...
Wed, Mar 18, 2026 14:24
Notice: This is for iPhones.
Step 1: Locate and open the App Store
Step 2: Click the Magnifying glass icon
Step 3: Type Duo in...
Tue, Jan 20, 2026 15:34
Purpose: Rebooting a Cradlepoint manually due to connectivity or location issues.
Instructions:
Step 1: Pull over and locate the Cradlepoint...
Fri, Oct 3, 2025 12:22
How To: Change Password for Spillman
Task: Changing Spillman password.
Instructions:
Launch Flex aka Big Spillman
In the command line type &quo...
Thu, Dec 7, 2023 13:20
Task: You've just changed your Windows password and now need to log back into the Wi-Fi with your new password. Instructions:
Once logged into...
Thu, Dec 7, 2023 13:23
After you've changed your Windows password, please go to the Outlook App on your Agency cellphone & take the following steps:
Step 1: Click th...
Thu, Dec 7, 2023 13:30