Lake County Sheriff's Office

General/Uncategorized Help 17

• How to change Windows Password
• How To: Update DUO Phone App
• Cradlepoint Reboot (Manually)
• How To: Update Outlook Password on Your Phone
• How To: Add an Agency Printer to your Computer

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Assets & Inventory 7

• Logging in to AssetPanda
• Assigning/Issuing Assets (admin)
• Issuing/Decommission Uniforms (admin)
• Replicating Assets (admin)
• Asset Panda - Bunker Inspections

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Axon/Evidence.com 30

• Operating Axon Interview Rooms - SWORN CIB ONLY
• Pairing Body Worn Camera
• Unpairing Body Worn Camera
• Body Worn Camera_Axon View Troubleshooting
• Axon Evidence - Evidence Sharing Inside the Agency

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Cybersecurity Tips 4

• Phishing Email Examples
• Do Not Google Work Websites
• Phishing Emails: What to Do & Who to Contact
• Barracuda Quarantine Emails

Flex Jail 2

• Flex Jail: How to Log in
• How To: Connect to Flex Jail Server (in Spillman)

Jail (DR & Confinement) 9

• Admin/Protective Custody Confinement - Overview
• Entering a New Confinement Record
• Approving Confinements
• Weekly Reevaluations of Confinement
• Release from Confinement

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Jail (Law Library) 1

• Law Library not Printing to Copier

Jail (XJail) 3

• Left Side of XJail showing Blank Space
• Problem: XJail Documents Not Opening
• How To: Record & Report Activity Data for Inmate Recreation Log

Email 4

• How To: Send from a Group Email Address
• How To: Create An Email Group
• How To: Add LCSO Email Signature (Classic Outlook)
• How To: Add LCSO Email Signature (New & Online Outlook)

Evolution (BlueCheck) Devices 2

• Evolution/BlueCheck: Logging In
• Placement of Finger on Scanner

Global Protect/VPN 1

• How To: Check VPN Connection

Gun Safety Training Class 3

• Adding/Updating Course Dates
• Email Course Registrants
• Administer Course Registrants

Laptop 2

• Laptop won't power on (Power/Battery indicators are not lit)
• Keep Laptop Awake with Lid Closed

Keeper 9

• How To: Activate Keeper Account
• How To: Import Browser Passwords to Keeper
• How To: Install Keeper Browser Extension
• How To: Install Keeper Desktop Application
• How To: Install Keeper for Android and iOS

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LCSO Mobile App 2

• How to Send out a Push Notification
• How to Sign in to App Management Dashboard

LCSO Org Chart 13

• How to install LCSO Org Chart on mobile
• How to update an employee's vehicle number (Fleet admin)
• How to update an employee's picture (Digital Media admin)
• How to update an employee's phone number (Radio admin)
• Unblock Cookies on Safari browser

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LCSO Website 3

• New SharePoint (all jail shifts)
• Emergency Management Reporting (F-ROC)
• How To: Assign IST Sign-In to NFC tag

LCSO Rosters 10

• Assigning Employees to Shifts
• Closing/Reopening a Shift Location
• Allowing/Disallowing Self-Assignment to Shift Locations
• Shift Subscription and Requesting Coverage
• Roster reports

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Microsoft Apps 8

• OneDrive Not Syncing
• MS Booking: Training Center
• MS Booking: SAB 3rd Floor Conference Room
• MS Booking: LCSO Employee Photos
• MS Booking: Fingerprints

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New Employee Guide 2

• Employee Guide - Website & Software Summaries
• IT Basics

Oncall Calendar 5

• Adding Notes to On-call group
• Scheduling Group Members
• Managing On-call Group Members
• Crisis Negotiations On-Call Schedule
• How To Reach IT On-Call for Emergencies

PDFs 2

• PDFs that will not open in web browser
• Digital Signing

Spillman 10

• How To: Update Spillman Password
• Unit Missing in Available Units
• How To: Change Server in Spillman
• Error: An agency ori does not exist for terminal
• How to add Agency IM Groups

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TraCs 3

• Tracs Training Website
• Spillman not populating to TraCS
• TraCS: Printer Properties

Workday 9

• How To: Download the Workday Phone App
• How To: Login to Workday via Phone App
• How To: Request Absence in Workday
• How To: Create Shortcuts in Workday
• Workday: Clocking In/Out (Civilian)

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MiFi's (Admin Only) 8

• How To: Activate a T-Mobile MiFi (Out of Box)
• How To: Fix T-Mobile MiFi Connection Issues
• How To: Create T-Mobile Admin Account
• How To: Activate a NEW Verizon Mifi (2024)
• How To: Decipher Mifi Carrier

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Verkada 2

• How To: Log in to Verkada Pass (phone app)
• How to Archive In Verkada