If you’ve recently changed your windows password, please follow the steps below on the Outlook phone app.
Step 1: Click the small, circular icon at the top left corner.
Step 2: Click the settings icon on the bottom left.
Step 3: Under General, click Accounts.
Step 4: Click Microsoft 365
Step 5: At the bottom, click Remove Account then Remove
Step 6: Click OK (The Data Wipe is removing everything from the app, not your phone.)
Step 7: Reopen Outlook and click Add Account. Enter your ID#@lcso.org and click Add Account
Step 8: Enter your Windows password and click Sign in (DUO will be prompted.)
Once logged in, a message will appear stating Government Account Detected. Click Ok. It will kick you out. Reopen Outlook.
Step 9: Click the small, circular icon at the top left corner.
Step 10: Click the settings icon on the bottom left.
Step 11: Under General, click Mail.
Step 12: Turn off Focused Inbox.
It should look like this: