Axon / Evidence.com – Evidence System 

  • All Axon-related hardware/software is handled by the Training Department.

Azure – SSO – Single Sign On

  • Pulls Windows credentials to sign into multiple different applications & programs (Axon, OneDrive, XJail, Intranet, DUO, Fresh Service, Verkada.)
  • SSO usernames are typically ID#@lcso.org

Barracuda – Email Security

  • Protects our agency from malicious/phishing emails (bulk emails, salesmen, etc.)

Bomgar / Beyond Trust

  • Used to remote into computers & laptops, so IT can SEE the issue that needs to be resolved.
  • Allows IT to remotely transfer documents from our computer to a client’s computer.

DUO

  • Two Factor Authetication – all employees are required to have DUO.

Fresh Service – Ticket System

  • Automatically assigns service requests/tickets to appropriate IT personnel.
  • Allows for the process of an issue or request to be tracked.
  • Contains a database of helpful articles that can assist users in solving common problems (Solution Articles.)

Intranet (intranet.lcso.org)

  • Private website for employees to locate work-related websites & links.
  • Can be accessed on LCSO Computers & Laptops 

Keeper – Password Manager

  • Keeps individuals’ work-passwords secured.

Microsoft 365

  • Outlook – Work email
  • OneDrive – Cloud File Storage located on devices & online.
  • SharePoint – Shared Cloud File Storage assigned to departments.

Org Chart

  • A digital chart of our agency’s structure. 
  • It shows who reports to whom & how departments are organized.

Power DMS – LCSO Policies & Procedures

  • Database that holds LCSO policies & procedures.
  • All employees must sign documents as they're updated.

Printer Cloud

  • Holds all LCSO printers, allowing personnel to easily connect to any printer in the agency.

Spillman / Mobile / CAD

  • Used to enter & track calls made to 911 & our non-emergency line.
  • Also, a database for a lot of information like reports, names, and physical evidence (not body camera footage.)

Verkada – Security Cameras & Door Access

  • Controls cameras & door access throughout the agency.

VPN / Global Protect

  • Virtual Private Network
  • Laptops must be connected to the VPN to access the intranet & other secure LCSO programs, like Spillman.

XJail

  • Used to enter & track inmate information