Task: Issue a user a hardware token for Duo.


Steps:


  1. Get a Hardware Token.
  2. In the Duo Admin Portal, Go to the User requesting it.
  3. Scroll down to "Add Hardware Token" and Click into it.
  4. In the field, type the serial number of the token.
  5. Once it found the correct token, Click "Attach".
  6. In AD make sure the user has the "secDuoTokenUser" permission.
  7. Run an "AD Sync".
  8. Run a directory sync in Duo.


  • Once issued please make sure to create a Duo Token Request in fresh service and assign the correct Duo Token as the Asset to the user.


Here's the "How To: Sync Duo Users in Duo.com".