Troubleshooting KB Article - Template

Problem: Missing shared folder(s) in OneDrive

Example: Missing Documents - IT Department Share


Symptoms: User is informed that should see and have access to a folder in their OneDrive and it is not there.


Solutions:

  1.  Confirm User has necessary group(s) assigned in AD and/or Office.com.

      

  2. If they are proceed to step 3. If not, assign the group to them in AD if possible. The group may only be in Office.com and must be added there.

  3. Once the User has the group they need, pull up the SharePoint group.



  4. Once you have the SharePoint Admin site up, you need to go to Active Sites and scroll down to the group's site. You then will right-click on the URL link and choose Copy Link.



  5. This site will need to be opened on the User's computer. Once it is open you will need to check to see if the site has a subsite. This is very rare but it is best to double check. Go down to Site Contents and then look for the Subsite tab. Once you locate the data/folder they need, the following steps are the same for the main site or subsite. 

  6. Once on the correct site, go down to Documents and then click on Add shortcut to OneDrive.


Outcome: After OneDrive completes it sync, the missing folder should be in your OneDrive.